Residential On-site Property Manager

Bruce C. Thompson

 

Optimizing Profitability

 

PROPERTY MANAGEMENT PROFESSIONAL

 

Assiduous, energetic, analytical professional who gains the trust of individuals, achieves consensus, and maintains long-term, mutually-beneficial business relationships. An advocate for total quality and strict budget adherence. 

 

SKILLS, ABILITIES & Achievements MATRIX | VALUE OFFERED 

Core Competencies / Signature Strengths at a Glance:

 

Strategic Planning | Financials & Budgeting | Tenant Relations | Key Account Management | Safety | Regulatory Compliance Infrastructure Improvements | Permitting | Construction Planning & Management | Energy Conservation

Staff Training & Development | Troubleshooting | Systems Design/Improvement: HVAC / Electrical / Plumbing / Mechanical

Risk Management | Cost Reduction | Lease Negotiations

 

 

Career Track & Performance | Driving Forces

 

General Manager                                                                                                                                                            Since 2010 

Hawaii Kai Peninsula Association of Apartment Owners                                                                                         Honolulu, HI

 

 

    Purpose and Scope: Effectively and proactively managed a 42 acre property with 630 apartment units. Collaborated closely with senior managers and worked with the Board of Directors, various committees, and the Property Management Executive to ensure optimal service and client satisfaction. Interfaced closely and constantly with tenants to identify needs, plan property improvements as well as routine services, and led efforts that lowered operational expenses and maximizing profitability.

 

Organizational Impact | Contributions:

 

„  Developed and managed annual budget, formulated effective policies and procedures to govern daily operations, and directed special projects to successful completion.

 

„  Trained, mentored, coached, and supervised Assistant Property Manager and assigned staff performing security, cleaning, administrative support, and tenant relations duties. Evaluated performance to improve efficiencies, and maintained open communication and a team-oriented approach to improve morale and job satisfaction.

 

„  Maintained tenant relations, and resolved issues in a timely and proactive manner.

 

„  Reviewed, approved, and coded all invoices and billings, and managed vendor relations and pricing negotiations for required goods and services.

 

„  Continually inspected buildings and grounds to maintain a high level of safety and quality assurance. Provided reports and documentation to Management Executive and the BOD.

 

„  Met and exceeded tenant and company expectations, and successfully reduced annual operating budget by reducing overall and project costs.

 

Management Executive                                                                                                                                                 2009 - 2010 

Hawaiiana Management Company                                                                                                                               Honolulu, HI

 

 

    Purpose and Scope: Managed a portfolio of at least 8 properties Duties included annual budgeting, building and grounds maintenance, new construction and tenant improvements, safety, regulatory compliance, staff training and development, and emergency response oversight. Led special projects critical to tenant satisfaction. Attended Board of Directors meetings and served on numerous committees.

 

Organizational Impact | Contributions:

 

„  Oversaw vendors to lower costs and maximize value and quality.

 

„  Led special projects critical to tenant satisfaction, and closely monitored and inspected properties to identify issues and to ensure that both short- and long-term project goals were completed to the highest levels of quality.

 

„  Attended Board of Directors meetings and served on numerous committees.


Bruce C. Thompson

 

Property Management | Resident Manager                                                                                                              1997 - 2009 

Interim Management Services | Koko Isle Association of Apartment Owners                                                       Honolulu, HI

 

 

    Purpose and Scope: Identified the need for and helped to build and manage this company providing cost-effective short-term property management at a wide variety of properties throughout Hawaii. Promoted and marketed the company, secured contracts, and collaborated closely with client decision makers, technical and operational personnel to maximize efficiencies, lower cost, and meet often complex customer requirements.

 

Organizational Impact | Contributions:

 

„  Services rendered included vacation relief property management oversight, transition services, and consultations that helped clients achieve more efficient operations.

 

„  From 2005 to 2008, managed all property management functions for Koko Isle AOAO, a 16-acre property with 124 townhouse units. Excelled in areas of tenant relations, buildings and grounds maintenance and improvement, social function planning and execution, and led a 4-member staff.

 

Resident Manager                                                                                                                                                          1994 - 1997 

Regency Tower Association of Apartment Owners                                                                                                   Honolulu, HI

 

 

    Purpose and Scope: Managed a 238 unit condominium complex in a 42-story high rise. Utilized vision and energy to consistently exceed expectations. Interfaced with the Board of Directors and senior managers. Defined requirements and formulated strategies that met requirements to a high level of quality. Trained and supervised employees, and took a proactive role in annual and project budgets, financials, and cost reduction planning.

 

Resident Manager                                                                                                                                                          1991 - 1994 

Palms Condominium Association of Apartment Owners                                                                                          Honolulu, HI

 

 

    Purpose and Scope: For this 140-unit property in Waikiki, managed daily operations. Supervised and coached maintenance, janitorial and security staff. Effectively communicated needs to staff and upper management, and formulated cost-saving measures that improved property appearance while lowering costs by transitioning to in-house vs. outsourced vendors.  

 

Previous positions include:

 

Resident Manager – Punahou Regency

 

 

LEARNING CREDENTIALS

 

Bachelor of Arts – Business | 3.65 GPA

University of Texas at Austin, Austin, TX

 

Additional courses, seminars and workshops include:

 

Numerous seminars and classes in property management and real estate topics

 

 

CERTIFICATES & LICENSES

 

Accredited Residential Manager | Real Estate License – Inactive

 

 

INTERESTS & ACTIVITIES

 

Deacon, Youth Minister and Sunday School Teacher | Member, City of Austin Environmental Board | City of Austin Jaycee Committee; Chair, Personal Development Committee | Toastmaster’s International; Divisional Governor; winner of several public speaking awards | Member of the Honolulu Rotary International, Downtown Waikiki Club | Co-Founder, MRMA | Founder, Mike Venable Excellence in Residential Management Award

 

 

“If a job can be done, it can and should be completed well.”

 

: BakosGroup.com/resumes/bcthompson.pdf









   
   


Bruce C. Thompson

 



 



Optimizing
Profitability



 



PROPERTY
MANAGEMENT PROFESSIONAL



 



Assiduous, energetic, analytical professional
who gains the trust of individuals, achieves consensus, and maintains
long-term, mutually-beneficial business relationships. An advocate for total
quality and strict budget adherence.
 



 



SKILLS, ABILITIES & Achievements
MATRIX | VALUE OFFERED
 



Core
Competencies / Signature Strengths at a Glance:



 



Strategic
Planning | Financials & Budgeting | Tenant Relations | Key Account
Management | Safety | Regulatory Compliance Infrastructure Improvements |
Permitting | Construction Planning & Management | Energy Conservation



Staff
Training & Development | Troubleshooting | Systems Design/Improvement: HVAC
/ Electrical / Plumbing / Mechanical



Risk
Management | Cost Reduction | Lease Negotiations







 



Career
Track & Performance | Driving Forces



 



General
Manager                                                                                                                                                           
Since 2010 



Hawaii Kai Peninsula Association of
Apartment Owners                                                                                         Honolulu,
HI







 



    Purpose
and Scope
: Effectively and
proactively managed a 42 acre property with 630 apartment units. Collaborated
closely with senior managers and worked with the Board of Directors, various
committees, and the Property Management Executive to ensure optimal service and
client satisfaction. Interfaced closely and constantly with tenants to identify
needs, plan property improvements as well as routine services, and led efforts
that lowered operational expenses and maximizing profitability.



 



Organizational
Impact | Contributions:



 



„  Developed and managed annual budget,
formulated effective policies and procedures to govern daily operations, and
directed special projects to successful completion.



 



„  Trained,
mentored, coached, and supervised Assistant Property Manager and assigned staff
performing security, cleaning, administrative support, and tenant relations
duties. Evaluated performance to improve efficiencies, and maintained open
communication and a team-oriented approach to improve morale and job
satisfaction.



 



„  Maintained
tenant relations, and resolved issues in a timely and proactive manner.



 



„  Reviewed,
approved, and coded all invoices and billings, and managed vendor relations and
pricing negotiations for required goods and services.



 



„  Continually
inspected buildings and grounds to maintain a high level of safety and quality
assurance. Provided reports and documentation to Management Executive and the
BOD.



 



„  Met and exceeded tenant and company
expectations,
and successfully reduced annual operating budget by reducing
overall and project costs.



 



Management
Executive                                                                                                                                                
2009 - 2010 



Hawaiiana Management Company                                                                                                                               Honolulu,
HI







 



    Purpose
and Scope
: Managed a portfolio of
at least 8 properties Duties included annual budgeting, building and grounds
maintenance, new construction and tenant improvements, safety, regulatory
compliance, staff training and development, and emergency response oversight.
Led special projects critical to tenant satisfaction. Attended Board of
Directors meetings and served on numerous committees.



 



Organizational
Impact | Contributions:



 



„  Oversaw
vendors to lower costs and maximize value and quality.



 



„  Led special projects
critical to tenant satisfaction, and closely monitored and inspected properties
to identify issues and to ensure that both short- and long-term project goals
were completed to the highest levels of quality.



 



„  Attended Board of Directors meetings and served on numerous
committees
.







Bruce C. Thompson



 



Property
Management | Resident Manager                                                                                                             
1997 - 2009 



Interim Management Services | Koko Isle
Association of Apartment Owners                                                       Honolulu,
HI







 



    Purpose
and Scope
: Identified the need
for and helped to build and manage this company providing cost-effective
short-term property management at a wide variety of properties throughout
Hawaii. Promoted and marketed the
company, secured contracts, and collaborated closely with client decision
makers, technical and operational personnel to maximize efficiencies, lower
cost, and meet often complex customer requirements.



 



Organizational
Impact | Contributions:



 



„  Services
rendered included vacation relief property management oversight, transition
services, and consultations that helped clients achieve more efficient
operations.



 



„  From 2005 to 2008, managed all property
management functions for Koko Isle AOAO
, a 16-acre property with 124
townhouse units. Excelled in areas of tenant relations, buildings and grounds
maintenance and improvement, social function planning and execution, and led a
4-member staff.



 



Resident
Manager                                                                                                                                                         
1994 - 1997 



Regency Tower Association of Apartment
Owners                                                                                                   Honolulu,
HI







 



    Purpose
and Scope
: Managed a 238 unit condominium
complex in a 42-story high rise. Utilized vision and energy to consistently
exceed expectations. Interfaced with the Board of Directors and senior
managers. Defined requirements and formulated strategies that met requirements
to a high level of quality. Trained and supervised employees, and took a
proactive role in annual and project budgets, financials, and cost reduction
planning.



 



Resident
Manager                                                                                                                                                         
1991 - 1994 



Palms Condominium Association of
Apartment Owners                                                                                          Honolulu,
HI







 



    Purpose
and Scope
: For this 140-unit
property in Waikiki, managed daily operations. Supervised and coached
maintenance, janitorial and security staff. Effectively communicated needs to
staff and upper management, and formulated cost-saving measures that improved
property appearance while lowering costs
by transitioning to in-house vs. outsourced
vendors.  



 



Previous positions
include:



 



Resident Manager – Punahou Regency







 



LEARNING
CREDENTIALS



 



Bachelor of Arts – Business | 3.65 GPA



University of Texas at Austin,
Austin, TX



 



Additional
courses, seminars and workshops include:



 



Numerous seminars and classes in
property management and real estate topics







 



CERTIFICATES
& LICENSES



 



Accredited Residential Manager | Real
Estate License – Inactive







 



INTERESTS & ACTIVITIES



 



Deacon, Youth Minister and Sunday School
Teacher | Member, City of Austin Environmental Board | City of Austin Jaycee
Committee; Chair, Personal Development Committee | Toastmaster’s International;
Divisional Governor; winner of several public speaking awards | Member of the
Honolulu Rotary International, Downtown Waikiki Club | Co-Founder, MRMA |
Founder, Mike Venable Excellence in Residential Management Award

 

 

“If a job
can be done, it can and should be completed well.”



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