Operations Manager

Donna Freeman
902 W Spring StreetWeatherford, Texas+1 817 975 1624dfreema56@gmail.com
I have a reputation as a problem solver.  I possess an unwavering commitment to quality in my work, a strong work ethic and I am goal oriented.  I am extremely motivated and comfortable presenting myself professionally to executive level or below. I work well under pressure or tight deadlines and can make decisions independently, but also promote working as a team. I welcome travel in my career.
PERSONAL INFORMATION
Born January 21st, 1956 in Dallas, TexasCitizenship: USMarital status: Divorced, 1 Daughter
WORK HISTORY
11. 1995 – 02. 2016 JP Morgan Chase/Bank One– Fort Worth, TX Lockbox Operations ManagerResponsible for daily deposits of 4000+ Commercial clients.Managed 5 shifts of 300+ employees.Responsible for budget, unit cost, hiring, training, and firing of employees, supply chain, customer service and risk responsibilities.Proficient in reporting to executive level management on a regular basis.
Healthcare Link (HCL) Operations ManagerResponsible for electronic transfer of deposits from payer to provider and electronic transfer of data from provider to payer Improved proficiency of funds transfers by 50% and decrease customer service calls by 60%.Responsible for budget, unit cost, hiring and firing of 12 exempt employees, system development, customer service and risk responsibilities.
Project Analyst (Real Estate/Facility Build & Shutdown), System Development, Audit  and Equipment Purchase/Install)- Site TrainerDecreased external errors by 85% in 9 mos.Took role of interim manager during site manager vacancies.Responsible for all system upgrades and training of employees Inspected audit guidelines and  practiced disaster recovery, adhered to all risk responsibilities  This included relocation of employees, work and system hubs during hurricanes, preparing for internal audits resulting in satisfactory or better rating.I supervised contractors and real estate managers to plan, execute and successfully complete facility expansions. Traveled for the firm 85% of the year to 8 different sites across the country with each project completed on time and on budget.
1989 - 2005 Wonder Years inc. – Bedford, Tx. Owner / Operator - Child Care ProviderResponsible for all business operations including finances, customer relations, employee relations, education and job training. Designed advertising and marketed the business. Licensed in the state of Texas for 76 children and we stayed 90%-92% full on average over a 6 year period.Obtained high ratings from the State of Texas Child Protective Services Regulatory Board and the Texas State Health Department. 1978 – 1989 Frito – Lay iNC.  -DAllas, TX. System Development Analyst/ Marketing Financial Analyst/Accounts Receivable Lead As a System Development Analyst I assisted IT in developing leading edge Marketing finance systems, tested, installed and trained on use. I wrote training programs and manuals for new applications.As a Marketing Financial Analyst I continually evaluated the efficiency and cost of promotions within the Marketing department.  I was responsible for fiscal year NOPAT (profit and loss statement) to treasury and parent company, PEPSICO Inc.I managed multi-million dollar budgets and reconciled to corporate General Ledger. I instructed and trained brand managers on budget management and held monthly finance reviews with each.As an Accounts Receivable Lead, I supervised, trained and evaluated performance of 7-10 employees in ARE light pen application of route ticket/payment reconcilement, I was also the network contact for system or p.c. hardware related issues.
1976 – 1978 First State Bank - Bedford    Loan Assistant/ Credit & Collections Agent / Teller
EDUCATION
 1981 - 1990 University of North Texas – Denton, TX Business – BA (Changed to Early Childhood Development)Candidate for BA, credit hours are equivalent to a mid-management business degree.Changed my degree plan to early childhood when I purchased a child care center.
Qualifications
Proficient in Microsoft Word, Excel, Word Perfect, Access, Power Point and several in-house mainframe applications for finance, accounts receivable, payroll, time keeping, real estate, and project management. Frequent exposure to SQL and can read and edit code.  I am very comfortable with the internet. I am well versed in booking travel and expense reporting.  

  • ID#: 132370
  • Location: Weatherford, TX , 76086

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