Customer Service Specialist
Weatherford, TX Weatherford, TX Estimated:
$31.
6K - $40K a year Estimated:
$31.
6K - $40K a year 19 hours ago 19 hours ago 19 hours ago The Customer Service Representative will interact with the company's customers by addressing inquiries and resolving complaints.
ESSENTIAL DUTIES Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.
Collects and enters orders for new or additional products or services.
Fields customer questions and complaints; when the issue is beyond the representatives knowledge, forwards to the assigned specialist or other appropriate staff.
Ensures that appropriate actions are taken to resolve customers problems and concerns.
Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
Performs other related duties as assigned.
SECONDARY DUTIES The position of Customer Service Specialist performs duties specific to the position and other functions as assigned.
SUPERVISORY RESPONSIBILITY The position of Customer Service Specialist is not responsible for the supervision of any employee(s).
ENVIRONMENT AND PHYSICAL ACTIVITY The incumbent is in a non-confined office type setting in which he or she is free to move about at will.
The incumbent in the course of performing this position spends time writing, typing, speaking, listening, lifting (up to 30 pounds), driving, carrying, seeing (such as close, color and peripheral vision, depth perception and adjusted focus), sitting, pulling, walking, standing, squatting, kneeling and reaching.
The incumbent for this position may operate any or all of the following:
telephone, smart phone, copy and fax machines, adding machine (calculator), check protector, scanner and image systems, scanning equipment, encoder, money counter, credit card terminal, typewriter, computer terminal, laptop computer, personal computer, tablet, printers, or other equipment as directed.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
MENTAL DEMANDS The incumbent in this position must be able to accommodate to reading documents or instruments, detailed work, problem solving, customer contact, reasoning, math, language, presentations, verbal and written communication, analytical reasoning, stress, multiple concurrent tasks and constant interruptions.
MINIMUM REQUIREMENTS These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position.
The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner.
Individual abilities may result in some deviation from these guidelines.
High school diploma or general education degree (GED); and six months related experience and/or training;.
Work related experience should consist of call center or customer service support duties in a financial institution or business environment.
Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related.
Skills in operating telephone system equipment and a pleasant speaking voice.
Courteous and professional social skills to converse with customers in a business environment.
Basic experience, knowledge and training in bank operational activities, terminology and products and services.
Basic sales and marketing experience.
Basic knowledge of general office practices.
Excellent organizational and time management skills.
Basic skills in computer terminal and personal computer operation; host computer system; word processing, spreadsheet and specialty software programs.
Intermediate typing skills to meet production needs of the position.
Basic math skills; ability to calculate interest, commissions, proportions, and percentages; balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; locate routine mathematical errors; compute rate, ratio and percent, including the drafting and interpretation of bar graphs.
Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct others, train personnel, write reports, correspondence and procedures, speak clearly to customers and employees.
Ability to deal with routine problems involving multiple facets and variables in non-standardized situations.
Ability to work with minimal supervision while performing duties.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
$31.
6K - $40K a year Estimated:
$31.
6K - $40K a year 19 hours ago 19 hours ago 19 hours ago The Customer Service Representative will interact with the company's customers by addressing inquiries and resolving complaints.
ESSENTIAL DUTIES Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.
Collects and enters orders for new or additional products or services.
Fields customer questions and complaints; when the issue is beyond the representatives knowledge, forwards to the assigned specialist or other appropriate staff.
Ensures that appropriate actions are taken to resolve customers problems and concerns.
Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
Performs other related duties as assigned.
SECONDARY DUTIES The position of Customer Service Specialist performs duties specific to the position and other functions as assigned.
SUPERVISORY RESPONSIBILITY The position of Customer Service Specialist is not responsible for the supervision of any employee(s).
ENVIRONMENT AND PHYSICAL ACTIVITY The incumbent is in a non-confined office type setting in which he or she is free to move about at will.
The incumbent in the course of performing this position spends time writing, typing, speaking, listening, lifting (up to 30 pounds), driving, carrying, seeing (such as close, color and peripheral vision, depth perception and adjusted focus), sitting, pulling, walking, standing, squatting, kneeling and reaching.
The incumbent for this position may operate any or all of the following:
telephone, smart phone, copy and fax machines, adding machine (calculator), check protector, scanner and image systems, scanning equipment, encoder, money counter, credit card terminal, typewriter, computer terminal, laptop computer, personal computer, tablet, printers, or other equipment as directed.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
MENTAL DEMANDS The incumbent in this position must be able to accommodate to reading documents or instruments, detailed work, problem solving, customer contact, reasoning, math, language, presentations, verbal and written communication, analytical reasoning, stress, multiple concurrent tasks and constant interruptions.
MINIMUM REQUIREMENTS These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position.
The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner.
Individual abilities may result in some deviation from these guidelines.
High school diploma or general education degree (GED); and six months related experience and/or training;.
Work related experience should consist of call center or customer service support duties in a financial institution or business environment.
Educational experience, through in-house training sessions, formal school or financial industry related curriculum, should be business or financial industry related.
Skills in operating telephone system equipment and a pleasant speaking voice.
Courteous and professional social skills to converse with customers in a business environment.
Basic experience, knowledge and training in bank operational activities, terminology and products and services.
Basic sales and marketing experience.
Basic knowledge of general office practices.
Excellent organizational and time management skills.
Basic skills in computer terminal and personal computer operation; host computer system; word processing, spreadsheet and specialty software programs.
Intermediate typing skills to meet production needs of the position.
Basic math skills; ability to calculate interest, commissions, proportions, and percentages; balance accounts; add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals; locate routine mathematical errors; compute rate, ratio and percent, including the drafting and interpretation of bar graphs.
Exceptional verbal, written and interpersonal communication skills with the ability to apply common sense to carry out instructions and instruct others, train personnel, write reports, correspondence and procedures, speak clearly to customers and employees.
Ability to deal with routine problems involving multiple facets and variables in non-standardized situations.
Ability to work with minimal supervision while performing duties.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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